Refund & Returns
Clear terms so there are no surprises after the truck pulls away.
Inspection at delivery
Inspect the unit while the driver is still on site. Note any damage on the delivery receipt before you sign — a signed clean receipt limits what a carrier claim can recover. Photos of all four walls, the roof line and the door gaskets take two minutes and settle most disputes.
Return window
Standard stock containers may be returned within 7 days of delivery if they are unmodified, undamaged and still in the delivered condition grade. Return freight is the buyer's responsibility and a 15% restocking fee applies.
Custom and modified units
Custom conversions, container homes, modified offices and any unit cut, painted or fitted to your specification are built to order and are not returnable. If a completed build does not match the signed spec sheet, we correct it at our cost.
Damage and shortage claims
File claims within 48 hours of delivery with photos and the signed delivery receipt. We coordinate directly with the carrier and either repair the unit on site, swap it, or issue a credit — whichever gets you working fastest.
Order cancellations
Cancel before dispatch for a full refund of your deposit. Once the unit is loaded and en route, cancellation incurs the round-trip freight cost. Custom builds may be cancelled before fabrication begins.
Refund timelines
Approved refunds are issued to the original payment method within 5–10 business days of the returned unit arriving at our yard, or within 3 business days for pre-dispatch cancellations.
Questions about a specific order? Email sales@thecontainerdepot.com or call 714-400-3000, Mon–Fri 8:00AM – 9:00PM.